I am proud to witness the highest level of professionalism in services offered to clients and staff from different organisations who work in partnership with them. Well done Infinity Care Service for the high standard of your work.
Assessment & Planning
Your Personal Roadmap to Care
We take the time to truly listen and understand your story, creating a bespoke care plan that reflects your needs, your wishes, and your future.
Getting to Know the Real You
Great care doesn’t come from a checklist; it comes from a conversation. Our Assessment & Care Planning service is the very first step in our journey together. We don’t just look at medical records; we look at the person behind them. We want to know what makes you smile, what your daily routine looks like, and what your big goals are for the year ahead.
By bringing together your family, your doctors, and our expert team, we create a “living” roadmap. This plan is designed to be a flexible guide that grows and changes right alongside you, ensuring that every hour of care we provide is purposeful, respectful, and exactly what you need.
Our Guiding Principles
We use a holistic, thoughtful approach to ensure your care plan is as unique as you are.
Needs Assessment
We sit down with you for a relaxed chat to understand your history and what you need to feel supported every day.
Risk & Mobility
Your safety is our number one priority. We look at your home and your routine to make sure everything is set up to keep you safe and sound.
Wellbeing Review
We look at the big picture, from your physical health to your emotional happiness and social life.
Stakeholder Consultation
We’re better when we work together. We coordinate with your loved ones and healthcare professionals to make sure everyone is on the same page.
Care Plan Creation
We turn our conversations into a clear, easy-to-follow plan that evolves with you as your life and needs change.
What Does the Planning Process Involve?
Our process is thorough and professional, yet always friendly and accessible for you and your family.
Families Trust Us
Hear from the families and individuals who make up the Infinity Care community.
The home is clean and welcoming. Staff are supportive to service users at all times and they advise and support with all aspects of care. I have no concerns with the care delivered by staff. Supported accommodation recommended.
Planning Your Care Together
Starting a new care journey can feel like a big step. We want you to feel completely comfortable with how we build your support plan. Here are the answers to the questions families ask us most often about the assessment process.
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How long does the assessment take?
We usually spend about 90 minutes to two hours with you. We don’t want to rush; we want to make sure you have plenty of time to tell us your story and ask any questions you might have.
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Who should be there for the assessment meeting?
It’s completely up to you! We recommend having a trusted family member, a friend, or an advocate there to support you, but the most important voice in the room is always yours.
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What if I don't agree with something in the care plan?
The plan isn’t finished until you’re happy with it. We work in partnership with you. If there’s something you’d like to change or a goal you’d like to add, we simply update the plan together.
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How often do we update the plan once it’s finished?
We do a formal review every six months, but we’re always listening. If your health changes or you achieve a big goal sooner than expected, we can update the plan at any time.