Housing & Tenancy Support – Infinity Services

Your Partner in Housing

We believe that everyone deserves a safe, comfortable place to live. However, we know that managing a tenancy and keeping up with the “admin” of life can sometimes feel overwhelming.

Our Housing & Tenancy Support team is here to walk alongside you, making sure your home is a source of joy rather than a source of stress.

From explaining the fine print in a lease to helping you set up your first utility bill, we act as your dedicated advocate. We’re here to handle the tricky conversations and the mountain of paperwork so you can focus on making your house feel like a home.

Our Guiding Principles

We work behind the scenes to ensure your housing is safe, secure, and stress-free.

Tenancy Support

We help you understand your rights and duties as a tenant, ensuring you feel confident and informed every step of the way.

Landlord Collaboration

We build friendly, professional relationships with your landlord, acting as your voice to ensure any issues are resolved quickly.

Maintenance Coordination

No more waiting for repairs. We help you report and track maintenance issues so your home stays in tip-top shape.

Financial Guidance

We make budgeting easy. We’ll help you navigate housing benefits and manage your rent so you never have to worry about the numbers.

Crisis Prevention

We’re always looking ahead. We identify potential housing hiccups early and create a plan to keep your home life stable and secure.

Is Housing Support Right for You?

We offer a specialized service for anyone who needs a little extra help managing the logistics of living independently.

Expert assistance in finding and applying for suitable private or social housing.
Full support with Housing Benefit, Universal Credit, and grant applications.
Practical help setting up accounts for electricity, water, and heating.
Professional mediation and advocacy to resolve any disputes with property managers.
Regular check-ins to ensure your home environment remains safe and comfortable.

Families Trust Us

Hear from the families and individuals who make up the Infinity Care community.

I am proud to witness the highest level of professionalism in services offered to clients and staff from different organisations who work in partnership with them. Well done Infinity Care Service for the high standard of your work.

Walter Okumu

St Mungos Charity Staff

The home is clean and welcoming. Staff are supportive to service users at all times and they advise and support with all aspects of care. I have no concerns with the care delivered by staff. Supported accommodation recommended.

Agnes

Care-Coordinator

Your Housing Questions, Answered

Navigating housing can feel like a maze, especially when you’re doing it for the first time or after a change in your circumstances. We’ve answered the most common questions below to help you understand how we can help you find and keep the perfect home.

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Do you provide the physical house or apartment?

While we don’t own the properties ourselves, we have a great network of housing partners. We work closely with them to help you find a home that fits your budget and your lifestyle perfectly.
Can you help me if I’m struggling to pay my rent?

Absolutely. We’re experts at helping people manage their money. We can help you look at your benefits, create a budget, and even talk to your landlord to set up a plan that works for everyone.
What if I have a problem with my landlord?

That’s exactly why we’re here. We act as your advocate and mediator. We’ll handle the communication to make sure your rights are respected and repairs are done on time.
Do I need a formal diagnosis to get housing support?

Not necessarily. If you feel you’re struggling to manage your tenancy or find a home due to your circumstances, get in touch. We’ll have a chat to see how we can best support you.